What Happens If Tickets Are Fake On Vivid Seats?

2025-11-21 17:10:14 108

3 Answers

Isaac
Isaac
2025-11-22 06:09:55
If you discover your Vivid Seats tickets are fake or invalid at the venue gate, the 100% Buyer Guarantee is immediately activated. The first and most critical step is to contact Vivid Seats' customer support right away, while you are still at the venue. Their team will work to resolve the issue in real-time, often by contacting the seller to provide valid replacement tickets. If the seller cannot fulfill the order, Vivid Seats will typically try to find you comparable or better seats for the same event. This on-the-spot resolution is a core part of their service promise.
Ulysses
Ulysses
2025-11-25 21:24:28
In the scenario where comparable replacement tickets cannot be found at the same event, Vivid Seats' guarantee ensures you receive a full refund. The refund will cover 100% of your purchase price, including all fees. The process requires verification, which is why it's essential to get a written report from the venue's box office staff confirming the tickets were invalid. This documentation is crucial for a smooth claims process. The guarantee is designed to make the buyer financially whole, transforming the risk of fake tickets from a total loss into a significant inconvenience that is backed by a corporate promise.
Scarlett
Scarlett
2025-11-26 13:10:14
The consequences for the seller of fake tickets are severe, which acts as a strong deterrent. When a buyer reports fraudulent tickets, Vivid Seats investigates and charges the seller a hefty penalty. This penalty often amounts to 100% of the cost of the replacement tickets Vivid Seats had to source for the buyer, on top of not receiving any payment for the original sale. This policy financially cripples scammers and helps keep them off the platform. Therefore, the system is designed to protect the buyer completely while placing the full burden of risk and financial penalty on the dishonest seller.
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