How Do I Get A New Phone Number From Ticketmaster?

2025-11-13 23:33:56
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3 Answers

Wynter
Wynter
Book Clue Finder Engineer
If you are unable to recover your account through the standard email method, your last resort is to contact Ticketmaster customer service directly at 1-800-653-8000. Explain to the representative that you need to update the phone number on your account but no longer have access to the old one. To verify your identity, be prepared to provide information such as the full name on the account, the associated email address, and details of recent ticket orders (event names, dates, last four digits of the credit card used). This is a manual process and can take some time, so it highlights the importance of keeping your account details current to ensure seamless access to your tickets and a smoother customer service experience.
2025-11-16 23:27:47
36
Rosa
Rosa
Contributor Sales
The process of updating your number is directly tied to account security. If you no longer have access to the old phone number on your account and cannot receive a security code to log in, you will need to use the "Trouble signing in?" or "Forgot Password?" feature on the login screen. By entering the email address associated with your account, you can often request a password reset link to be sent to that email. Once you regain access via email, you can immediately go to your account settings and update your phone number. It's advisable to do this as soon as you get a new number to prevent being locked out of your account in the future.
2025-11-18 07:03:13
24
Neil
Neil
Frequent Answerer Nurse
you cannot "get" a new phone number from Ticketmaster; they are not a telecommunications provider. However, you can update the phone number associated with your Ticketmaster account. This is a critical step if you've changed your mobile number and need to maintain access to your tickets and account security. To do this, log into your Ticketmaster account on their website or mobile app. Navigate to your "Account Settings" or "Personal Information" section. Here, you will find the field for your contact phone number. You can delete the old number and enter your new one. Be sure to save the changes. This ensures that any two-factor authentication codes or important alerts about your events are sent to the correct device.
2025-11-19 10:17:22
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The number 1-800-653-8000 is the official, publicly listed customer service phone number for Ticketmaster in the United States. This is the primary line dedicated to assisting customers with a wide range of issues, including order inquiries, problems with accessing tickets, billing questions, and complaints about the service. It is the number you will find on their website's "Contact Us" page and on your order confirmation emails. The line is operational during standard business hours, typically from 9 AM to 8 PM in your local time zone, though hours can vary. It is the central hub for customer communication and is your best starting point when you need to speak to a representative for help with a transaction.

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Yes, it is possible to speak to a human at Ticketmaster, but the process is intentionally structured to divert routine inquiries to automated systems first. The most reliable method is to call their customer service line at 1-800-653-8000. Once connected, you will be guided by an automated voice system. The key to reaching a live agent is to avoid selecting options for common issues like "tracking an order" or "event information". Instead, listen carefully for prompts related to "complaint" "dispute" or "speak to a representative". Often, repeatedly saying "agent" or "representative" into the phone can bypass the menu and queue you for a live person. Be prepared for potentially long hold times, especially following a major on-sale or during business hours.

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