Ring. Ring.I reached over with my trembling left hand, swiping the screen without checking the caller ID."Hello?" "Ms. Willow? This is Mr. Davis, the Head of Billing at Premier Care," the voice on the other end was strictly professional.My stomach plummeted into a bottomless abyss. That was where my grandmother lived. She had severe problems and a failing heart requiring around-the-clock specialized nursing."Is she okay? Did something happen to her?" Panic instantly clawed at my throat, "is it her heart?""Medically, she is stable for the moment," Mr. Davis replied with an exhausted sigh."Financially, however, we have a severe issue. The automated monthly transfer for her premium care suite and her specialized nursing fees was abruptly canceled this morning by the primary account holder.""Canceled? No, no, that has to be a bank error. My husband handles that account. It’s set up to auto-pay on the first of every month. It's never been late.""It was not an error, Ms. W
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