Tactful Ways To Give Constructive Feedback?

I was dragged online by one of my own employees. According to her post, I was a stingy boss who refused to give out holiday gift boxes for Memorial Day weekend. What the internet did not know was that my company already had a long-standing tradition. Every holiday, and even every employee birthday, each person received a $300 gift card without fail. But once the whole internet started tearing me apart, I decided to give everyone exactly what they claimed they wanted. I issued a company-wide notice. To respect everyone’s demand for a more “thoughtful” holiday gesture, this year’s Memorial Day gift cards would be canceled and replaced with holiday gift boxes for all employees. The moment the notice went out, the entire company exploded. Employees crowded outside my office, begging me to bring the gift cards back.

My son, Archie Burton, has a bad habit of being painfully honest. I ask him, "Am I handsome?" "To be honest, Dad," he says, "you're the ugliest dad in the whole kindergarten." My mother-in-law tears into me for being a spendthrift after I buy Archie an expensive backpack, and I ask him how he feels about it. "Honestly," he says, "it makes me happy to watch you get chewed out." My wife asks him jokingly if he'll take care of me when I get old. "No way am I looking after him," he says. "When he gets old, he should just die." My heart sinks. But Archie just smiles. "I'm only telling the truth!" Then the police come by to conduct a census check and ask him a few simple questions. He is brutally honest as usual. Only this time, he regrets it for the rest of his life.

As the owner of a small private business, I had never been stingy with my employees. Having made a million in profit, I distributed $850,000 to them. I believed this would win people’s hearts. I never expected it would lead to being reported by my own employees. "We have received an anonymous tip-off from your company’s employees alleging arbitrary wage deductions and unfair profit distribution. The report further states that company discipline is disorganized and that employees are being compelled to work overtime, constituting a serious violation of labor laws. Immediate corrective action is hereby required, along with a fine of $500,000." Fine. Since they were so dissatisfied with my policies, then we would do things by the book—by the rules every other company followed. I would keep every last cent of this one million in profit.

After three grueling years of studying, I finally made it into the city agency. Then at a family banquet, I found out that my cousin, Gina Forrest—the one I'd seen at a hometown reunion—had also landed a job in the exact same unit. During the family dinner, right in front of our uncle, who happens to be a senior official, my cousin shoved a doctored confidential document into my hands. She suddenly shrieked, collapsed to the floor, and scattered the papers everywhere. "Clara! That's classified agency material! How could you sneak it out to show an outsider? Just for some lousy commission?" Our uncle slammed the table in rage, declaring he would uphold justice over family ties—have me fired on the spot and report me up the chain. Then, right in front of me, a line of on-screen text floated by. [Gina has really lost her mind. Doesn't she know the main character is the undercover inspection team leader sent specifically to investigate her?] [And look at the uncle still putting on his act. The team's car will be pulling up outside any minute.] Reading the on-screen text, I took a slow sip of tea and said to Gina, who was falling all over herself to prove her loyalty, "This document is classified, all right. But you changed the wrong part." Then I turned to my uncle and said, "And you just said you would uphold justice over family ties? Perfect. You can come back with me to the team and explain all those hiring violations over the past few years." Gina was stunned. The government system she had been killing herself to get into—I was the one in charge of evaluating her.

A client splashes water in my face. I'm trembling as I endure his insults and mockery while Wayne Gale stands and watches calmly. His arm is around his assistant as he says, "I can't believe you're incapable of handling such a menial task, Georgina. My company doesn't need useless staff!" I wipe the water from my face and down my drink. Then, I fill it again and splash the client back. Whoever wants this job can have it. I quit!

The company had been losing money for two consecutive years. That year, with our biggest client suddenly going out of business, we lost nearly ten million dollars in receivables. On New Year's Eve, I sent out a company-wide apology email after much deliberation. The email stated, "At this moment, I regret to inform that we can only increase each employee's monthly salary by 20 dollars this year." An intern named Ingrid Little took a screenshot of the email and posted it online. In no time, her post started trending. The entire internet criticized me for being fake and pretending to be poor. They said that my shameless act was a blatant insult to my employees' hard work. "20 dollars doesn't even cover commuting!" "Why hasn't this garbage company gone under yet?" Ingrid replied to each comment with the same line: "I don't care about the money. I just feel insulted. I'm quitting tomorrow." The next day, I walked into the office with bloodshot eyes and turned on the company-wide broadcast. I announced, "Since some people believe I've insulted their dignity, you may submit your resignation immediately. However, you will no longer be entitled to the year-end bonus of 20 thousand dollars." Everyone gasped in disbelief. Ingrid turned completely pale, and some workers even rushed into my office impulsively. "Boss, this has nothing to do with me! I stand with the company!" After all, my company had increased salaries for 37 consecutive years and given an average raise of over 2,000 dollars each time. They wouldn't find a company like mine elsewhere.