LOGINThe company booked a lodge at Osprey Lake for the Labor Day weekend retreat. All 35 other people in the company were invited, and I was not one of them. My team lead even posted a group photo from their kayaking trip in the chat, captioned with "One less person and the boat rides lighter." I did not reply. I turned off my phone, bought some tamales and a beer, went back to my apartment, and slept for 15 hours. When I woke up, I had 203 missed calls. The latest voicemail was my team lead, practically in tears. "Please, man, I'm sorry! Just pick up the phone!" I grabbed another slice and took a bite. I took one weekend off. How was the company already falling apart?
View MoreOne month later, I was sitting in the Verant Group’s digital marketing division office. I had my own workstation by the window, with a view of the entire waterfront and boats drifting along the river below.The desk was adjustable, the chair was ergonomic and the monitor was a 32-inch curved screen.The break room was at the far end of the hallway, a good 100 feet from my desk. For the first time in years, I could not hear the microwave.On my first day, Gwen had taken me to meet the division head, Keith Stratton. He was in his early 40s, wore gold-rimmed glasses, and spoke like a man who did not waste words."Perry, Gwen's told me a lot about you. Let's skip the introduction. I've been reading your work for four years. It speaks louder than any pitch would."He handed me a business card. It read, "Perry Carver. Director of Data Operations. Digital Marketing Division. Verant Group."I stared at it for a long time. My name was right there on the card, with "Director" printed above
At 7:00pm that evening, I called Franklin. It was his 24th attempt to reach me that day. I had ignored the first 23."Perry?" His voice cracked the moment he picked up. "You finally—""Franklin, I have a few things to tell you. Just listen.""Go ahead, go ahead!""First, the admin password for the Verant backend is VE_analytics_2019. Watch the capitalization and don't miss the underscores. That password will clear the account lockout."I could hear him scrambling for a pen on the other end."Second, about the database crash. The server IP is 192.168.3.47, port 3306. Have Pete or anyone you can find who knows their way around a terminal log in and go to the root directory. There's a folder called 'recovery' with an automated repair script I wrote. Run that script and the database will restore to the last backup point before the crash.""A backup? You had a backup?""Weekly automatic backups. I set that up in my first year when I built the system."Franklin went quiet for three
At 3:00pm that afternoon, the phone rang again. I assumed it was Russ or Franklin, but when I looked at the screen, it was Gwen Aldridge, the account manager at Verant.I knew that number better than almost any other. In four years we had spoken at least twice a week, but she had never once called my personal phone on a holiday unless something had genuinely gone wrong.I hesitated for a moment, then picked up."Perry?" Gwen's voice was surprisingly calm. There was none of the hysteria Russ had brought, none of the strained authority Franklin had tried to project. It was simply calm."Hey, Gwen.""Perry, I heard what happened.""Heard about what?""All of it. The retreat, Russ' post, you going dark. Deb told me."Deb. She was quiet most of the time, but when it counted, she came through."Gwen, about the Verant situation...""Forget Verant for a second. I just want to ask you one thing.""Go ahead.""Are you... okay?"I did not know what to say. Since yesterday, I had rece
Less than an hour after Russ left, Franklin showed up. He called ahead this time. When his name lit up the screen, I hesitated for three seconds before picking up."Hello.""Perry!" Franklin's voice was urgent and low. "You home? I'm coming over."He had not asked if it was a good time or whether that would work for me. In six years, he had never talked to me any other way."Fine."I hung up.Twenty minutes later, the doorbell rang. Franklin was wearing a black polo, and his hair, usually slicked back, was a mess with pieces sticking up in every direction. He clearly had not slept. He was carrying a paper bag.He stepped inside and scanned the apartment. The whole place was barely 160 square feet, with only a bed, a desk, a closet and a four-year-old laptop. His eyes lingered on the laptop for two seconds."Have a seat." I pointed to the only spare chair, a folding one.Franklin sat down and set the paper bag on the desk. "Brought you something."I opened it. It was a bottle
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