Aria’s POVThe expanded contract notice was sent to my cousin’s company inbox three days after my first visit to Beaumont Group Tower.Derek had called me on phone about it personally, which he rarely did for routine updates, his voice carrying the particular excitement of a small business owner who had just been handed something larger than he had expected. “Monthly visits instead of quarterly,” he said happily. “Same team, same access, better rate. Whatever you did in that building, Aria, do it again.”“I didn’t do anything special, I only cleaned it,” I said. “The way I always do.”“Well, clean it with that same energy every month,” he said, and hung up before I could point out that pest control didn’t really have an energy component.I had thought about it afterward briefly, the jump from quarterly to monthly was unusual for a building that size. The kind of decision that usually came from a specific complaint or recommendation rather than general satisfaction with a first visit.
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