When the $2,000 payment labelled ‘medical expenses’ finally came through, the doctor had just removed the ventilator from my daughter’s face. It was what had kept Ellie alive through the night.I stood frozen outside the hospital room, completely numb.I watched as the nurse slowly unfolded a white sheet and recorded the time of death.Then, suddenly, the phone in my hand began to buzz.I tapped the screen and answered mechanically.A sharp, middle-aged woman’s voice immediately came through the receiver.“Mr. Spencer, how many times do I have to explain the reimbursement process before you finally understand?“Once the payment arrives, you’re supposed to notify our finance department immediately!“I wired the money more than three minutes ago! Why haven’t you replied that you received it yet?“Also, the font on this expense request form is wrong, the formatting isn’t aligned, and the paper itself has water stains…“And another thing, how many times have you applied for medic
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