Can I Download Service Excellence: The Customer Relations Strategy For Health Care For Free?

After giving birth, I underwent body restoration surgery, but I never expected that the doctor would turn out to be my student's...

My mom ran a clinic her whole life, charging just five dollars for cold medicine. After I took over the clinic, I followed her teachings closely, doing my best to care for the folks in our community. However, after I charged an influencer 30 dollars for medication, I got blasted online as a scam clinic that was out to rob people blind. The entire town showed up at my door, young and old alike, demanding I return the 'overcharged' fees. I gave them exactly what they wanted and refunded every penny before shutting down the clinic for good. "There you go, just like you wanted. The clinic's closed. From now on, if you've got health concerns, feel free to drive 30 miles to the county hospital for consultation. I wish you all good health." The very next day, they were back at my door again. Only this time, they were begging me to reopen.

Celia Johnson, my boss's sister-in-law, joined the company as the finance director and announced that all reimbursements must strictly follow the standards. I spent an entire week running around for the company and finally closed a five-hundred-thousand-dollar deal. Because the client had used two extra packs of paper towels, the per-person amount for their meal ended up eight dollars over the limit. Celia folded her arms, glanced at the reimbursement form on my desk, and sneered. "Five hundred and eight dollars?" "Yes. Last night at The Peak Restaurant, where we closed Richard's deal. Zack was there too," I explained patiently. "Eight dollars over the per-person limit. Not reimbursable," Celia said coldly. I tried to reason with her. "This was a special case. The client is high-level, and the deal amount is large, and Zack personally said it would be fully reimbursed last night." She returned the reimbursement form to me. "I don't care who said that. Don't think closing a five-hundred-thousand-dollar contract lets you ignore company rules. Reimbursements must all follow policies. Everyone will follow them to the letter." I took a deep breath. I knew arguing with her head-on would get me nowhere, so I called Zack directly. Zack said, "I did say it would be reimbursed, but I never said company rules could be ignored. It's just five hundred. And you still get commission from closing the deal. You young people need to have perspective." I stopped arguing. I turned around and refused the delivery containing the hard copy of the five-hundred-thousand-dollar cooperation contract, smiling as I explained, "Company rules say all cash on delivery packages must be refused. "Also, today is my last day here. Starting tomorrow, I work for Richard's company. As the client, I will be setting the rules this time."

“Dr. Carter… I don’t know why, but I feel a little dizzy. I think I should go back…” I had drunk some red wine in the head of surgery’s office, and, for some reason, my body started feeling unwell. “Don’t rush off,” Dr. Carter replied with an expression I could not recognize. Then, he pushed me onto the couch. “It’s not often I get a chance to get close to the prettiest nurse in the hospital.” I could not respond.

“We are not meant to do this...” I gasped, as his kisses made me breathless. “It's not part of the contract” “Screw the contract... I want you,” he cut in, with his unrestrained passion flaring in his eyes. “Right now...” Tamika, the popular relationship therapist, has her world crashing down, as she is dumped by her boyfriend in a live broadcast. She ends up having a one-night stand with the young CEO, Dolph, one of her biggest haters, who blackmails her into a contract marriage if she desires to return to her place of fame and influence. How does she get herself out of this mess? What does she do when she realizes she has begun to fall in love with Dolph? Find out in this exhilarating story of love, romance, conspiracy, and betrayal.

Sophia Whitman, a skilled but humble nurse, was previously separated from Maxwell Sterling, a recognized millionaire CEO and renowned doctor, due to a hidden romance that resulted in an unexpected pregnancy. Fearing the collapse of her career and life, she ran New York, hiding from Maxwell her child's identity. Three years later, however, their paths cross once more. Maxwell, now a strong presence in both the medical and corporate spheres, comes to her door with the kid she had abandoned. He wants explanations; his relentless love for her drives him to reclaim what he lost. Maxwell's resolve drives him to reveal not only her secrets but also his own concealed background despite her attempts to keep him at distant. Will their second chance be a painful reminder of what could have been or can they recover from the wounds of treachery?