How Do Managers Encourage Teams To Think Before You Speak?

Three days into the silent treatment, Derrick—my fiancé and CEO—greenlit his assistant's pitch for a self-driving road trip. He expected me to flip, like always. I didn't. A month later, he came back and saw it—I wasn't the same. He backed Molly, stole my project, and thought I'd explode. I didn't. I just helped her draft the proposal. He trashed everything I built, just so she could snag her year-end bonus. I didn't fight back. Took the blame, took the hit. Molly was all smug. "See? Told you. You can't go at Yara head-on. Give her the silent treatment—she folds. She's scared of losing you. That's why she's playing nice." Derrick ate it up. Called her smart. Then he pulled me aside—offered a raise, a promotion, even a fancy wedding. First time he'd ever brought it up. But he missed one detail: he'd already signed off on my resignation while he was off playing road trip king. And I'd already dumped him. That was it. Clean cut. Nothing left.

At the company's annual gala, the CEO announced that this year's top sales performer would receive a two-million-dollar year-end bonus. I was the top performer. However, my manager called me into his office the very next day and explained that the company was cutting costs and improving efficiency. As a result, my bonus had to be reduced. I initially assumed everyone's bonus was being cut. Then, I found out I was the only one getting shortchanged. Even worse, they handed my position to a useless coworker who could barely do the job. I understood everything immediately. 'So this is how it is. You're tossing me aside after you got what you wanted from me.' Fine. I stopped putting in any effort from that day forward. I clocked in, did the bare minimum, and watched the company slowly fall apart. Sales began to drop month after month. Even the major clients I had already secured began withdrawing their investments. That was when the CEO finally panicked. He showed up at my front door, begging me to fix things. I kicked the door open and looked down at him. "You think a garbage company like yours deserves my help?"

Even though it's the New Year holidays, I'm still cooped up in the company while churning out the paperwork needed for the company's listing process. That's when my keyboard suddenly types a paragraph on its own. "Stop working already! Your boss is about to fire you, and yet you're still slaving away for his sake!" I'm stunned by the information I see. The keyboard goes on typing, "He said you only have a bachelor's degree. If not for the fact that you're a walking lucky charm, you wouldn't have gotten into this company in the first place! "Now that the company is in the process of getting listed, it's costing far too much just to keep you around! Even though you're being paid a high salary every month, you can't even provide the company with any value! "He intends to dismiss you the moment the company gets listed! Since it's the new year, new blood should be joining the company!" I've been holding my coffee mug the whole time. At that moment, I can feel my hands starting to tremble. For five years, the projects that I've manned never got into any problems. The final round of funding always came through. Even when we were choosing a new office, we came across the situation of an owner who was all-too happy to get rid of the building. I can say with great confidence that I'm 90% of the main reason how this company expanded from a tiny office to the entire building. To think that I'm the first person to be discarded right after my boss reaches his goal… I can feel my stomach twisting uneasily. Even my throat goes tight from the anxiety. Just as I'm about to leave, a few angry voices ring out in the office. "I'm an office chair! I'll break during the board meeting tomorrow and make sure that your boss falls right on his ass!" "I'm a printer! I'll make sure to print all the documents he wants with nothing but gibberish on them!" "I'm a coffee machine! Tomorrow, I'll whip him a special brew that ensures he will never get to leave the toilet bowl for the rest of the day!"

I have a severe case of logorrhea. Only speaking makes me feel alive. My classmates all call me a freak, but Marvin Britt is the only one willing to listen to me. One day, I bring some homemade soup over to see him, only to catch him holding his junior's hand. "Lexie, your voice is so lovely, unlike my wife at home. She sounds like a squawking duck. It's exhausting." My hands shake so violently that I drop the thermal flask. The commotion angers a nearby madman, who forces a bottle of boiling water down my throat. With my mouth full of blood and blisters, I realize I need proof. I send Marvin—a lawyer—a frantic voice note to accompany me to the police station for evidence. Marvin shoots back a single word—"Noted". Of course. He doesn't even listen to it, as usual. He used to reply to everything I said with voice notes at least a minute long. But we hit the seven-year itch, and he's sick of my endless talking. Leaving the hospital, I stare at my diagnosis of permanent mutism and laugh bitterly. He must be thrilled. His world is finally quiet.

In order to prevent the employees from slacking off at their jobs, the HR department of my company has established a strict check-in policy. We're requested to check-in with the company once per ten minutes. On top of that, we have to follow the HR employee, Felicia Lane's instructions in striking poses. Otherwise, the system will list us to have skipped work for the day. After failing to check-in with the company for the eighth time, I head to the HR department immediately. "Ms. Lane, your check-in policy is far too strict to the sales department! We have to travel everywhere just to make sales and strike business deals with clients! There's no way we can keep returning to the company!" But Felicia just scowls at me disdainfully. "Since you're working at the company, you're meant to follow the company's rules. Why else are you even here, in the first place? If checking in with the company affects your sales performance that much, that just means you don't have any capabilities to begin with. You should reflect on your own work performance instead!" When I recall the number of contributions I've made for the company, I try to seek out my boss to take my side. But he just tells me, "Since this is a rule, you might as well follow it. What's the use in seeking me out?" Later on, I choose not to do anything related to my job just so I can follow the check-in policy very strictly. But the rest of the company flies into a state of panic because of me.

My husband, Chandler Goodwin, claims that he doesn't understand what the phrases "silent treatment" or "giving the cold shoulder" mean. Yet, in the three years we have been married, he has never once spoken to me sweetly. The first time we have a falling out, I remain proud and dignified. We end up ignoring each other for seven days straight. The seventh time we have a cold standoff, I start to panic a little. However, despite trying all sorts of methods, he doesn't back down. The 11th time it happens, I have already learned to work through my emotions myself. Chandler doesn't even need to say anything before I take the initiative to apologize first. I simply think that he's just a naturally indifferent person, that nobody can warm his stone-cold heart. Then, on the third year of our marriage, I accidentally ruin his dress shirt while ironing it. Chandler doesn't say a word, but that very night, he packs his things and moves into a hotel. On the third day of being blocked, I head to his company with a handwritten apology. While passing by his office, I spot him leaning over to shoot his angry assistant a doting smile. "I'm sorry for raising my voice at you just now and upsetting you. It's been 57 minutes since you started ignoring me. Please stop giving me the cold shoulder, alright?" I freeze on the spot, the apology letter in my hand practically burning my fingers. As it turns out, it's not that he doesn't know what the silent treatment means—it's just that I've never been the person he wants to coax.