Buurtzorg: Menselijkheid Boven Bureaucratie

“Dr. Carter… I don’t know why, but I feel a little dizzy. I think I should go back…” I had drunk some red wine in the head of surgery’s office, and, for some reason, my body started feeling unwell. “Don’t rush off,” Dr. Carter replied with an expression I could not recognize. Then, he pushed me onto the couch. “It’s not often I get a chance to get close to the prettiest nurse in the hospital.” I could not respond.

I was the best surgical hand in the department, and after three flawless operations in a row, I got slapped with an official reprimand and had my entire month's bonus docked. I wasn't having it. I marched straight to the Medical Affairs Office to hash it out with the manager, Gerald Sneed. "I've given this hospital ten years! Name one time I wasn't the first one in when it mattered! Last year, I pulled five surgeries back-to-back and collapsed on my feet by the end of it! What exactly did I do wrong that you're cutting my bonus over?" I was good at what I did, but my life outside the hospital was no easier. Mortgage, car payment, my kid's basketball lessons. I had been counting on that month's bonus to cover it, and now it was gone. I wasn't letting this slide. Since when did a successful surgery count as a mistake? Given my standing at the hospital, Manager Sneed didn't dare go toe-to-toe with me. Instead, he tried to smooth things over. "Dr. Cole, during that surgery you ran at three in the morning two nights ago, you drank two bags of glucose solution off the books, and it ended up billed to the patient. The family found out and accused us of overcharging. It's already blowing up online. Our hands are tied here." That's when it came back to me. That emergency surgery two nights ago had been a mess. It wasn't even supposed to be mine. I had already been on my feet in the OR for thirty-six straight hours, but the deputy director came looking for me and swore no one else could pull it off. So I gritted my teeth and scrubbed in. The surgery went perfectly. And somehow, that was what it got me. I took a breath and changed my tone. "I understand completely. This one's on me. I'll take a month off, go home, and think it over." Manager Sneed, pleased with himself for scoring one against me, approved the leave on the spot. What he didn't expect was that only a week later, the hospital director himself would call, begging me to come back to work.

On my birthday, my mother-in-law had just been wheeled out of surgery, only to be sent straight back into the ER. In a video newly posted by an intern, he was shown holding a scalpel and cutting my mother-in-law open, while the lead surgeon, who was my wife, was nowhere in sight. “Who says interns aren’t qualified to operate? No worries. My Dr. Lover dotes on me.” Colleagues flooded the comment section, saying the couple was sweet and that they were shipping them. I forwarded the video straight to the hospital director. Not long after, my wife called me. Her breath ragged and voice fragmented. “So I forgot your birthday. Is that reason enough for you to go to the director and accuse me of violating hospital rules? “I’m so done with your unreasonable behavior! Even if my mother sides with you this time, I’m still getting a divorce…” She hung up before I could respond. What she didn’t know was that her mother wouldn’t be taking my side anymore. Because the patient who went into massive postoperative hemorrhage and died during resuscitation, under the lead of an intern, was her mother.

At the award-giving ceremony of the end-of-the-year gala, my boss, George White, suddenly announces that he will be adding a bonus round on a whim. "This is the annual department evaluation! The department that comes last shall come onto the stage and receive a tiny encouragement from me!" The huge screen lights up at that moment. The sales achievements accumulated by all departments are being shown in a ranking system. The sales department is ranked first. The operations department comes second, and the marketing department gets third place. As for the administrative department, the sales achievements shown on the screen are none. After all, that department has no KPI to achieve at all. George beams at us from the administrative department. "Everyone from the administrative department, come on up and receive your prize!" Two people can be seen carrying a basket of brooms up the stage. Everyone bursts into laughter instantly. "Come now, sweep away your bad luck with the brooms! Try not to come up as the bottom-ranked department again next year!" George personally thrusts the brooms into our hands. Camera flashes go off beneath the stage—people are clearly taking photos of us. The people from the sales department are the ones laughing the hardest. "Finally, the peeps from the administrative department are getting the recognition they deserve!"

Since I've spent a few minutes using the toilet during work hours, I only receive 3500 dollars despite my salary being 20 thousand dollars. I confront my boss, Vivian Dune, immediately. Although she seems fair and just on the outside, she adopts a passive-aggressive attitude with me. "The security footage from last month shows that you've used the toilet for 40 minutes altogether. Don't tell me you're working there, right? "It'll be 500 dollars for every minute you spend in the toilet. That's the new rule of the company. Since you're a veteran employee, you should be the one taking the lead. Honestly, I already went easy on you." I'm a veteran employee who has been working at this company for ten years. Each business deal that I've closed brings the company at least 100 million dollars worth of revenue. But now, I get robbed of my most basic right as a human. Seeing my lack of response, Vivian flashes me a venomous smile. "If you really don't want to work here, you might as well leave. Do you seriously think we need you? Don't forget that your five-year contract isn't up yet. Who in this industry will want to hire you next?" I don't argue with her any further. But when my contract, which only has five days left, comes to an end, she's the one panicking instead.

My mom ran a clinic her whole life, charging just five dollars for cold medicine. After I took over the clinic, I followed her teachings closely, doing my best to care for the folks in our community. However, after I charged an influencer 30 dollars for medication, I got blasted online as a scam clinic that was out to rob people blind. The entire town showed up at my door, young and old alike, demanding I return the 'overcharged' fees. I gave them exactly what they wanted and refunded every penny before shutting down the clinic for good. "There you go, just like you wanted. The clinic's closed. From now on, if you've got health concerns, feel free to drive 30 miles to the county hospital for consultation. I wish you all good health." The very next day, they were back at my door again. Only this time, they were begging me to reopen.