Is 'The Nordstrom Way To Customer Experience Excellence' Worth Reading?

Avery couldn’t accept the sudden changes in him. “Why are you being nice and sweet all of a sudden?” Anderson inched closer and she could feel his breath on her face. “Because you are my wife. Only my wife deserves my sweetness.” At twenty four, Anderson Crown was the acting CEO of his father’s trillion dollar multinational company. He was hot and a die for yet, he was so cold. When it was time for him to assume the position of CEO wholly, he wouldn’t accept it without Avery Smith by his side as a wife. Therefore, an arranged marriage was the best option, but why? Avery Smith was the shy intern in the accounts department. When she reluctantly succumbed to her parents' demand to marry Anderson to save their business, she grew hatred towards him because her heart was already taken. She vowed to her boyfriend that she would frustrate Anderson’s life to make him divorce her but was surprised when she realized after the marriage, that Anderson wasn’t who she thought he was. So what happens when she begins to fall head over heels in love with Anderson, and her ex boyfriend appears to claim her as promised? Will she keep to her vow or will she stay true to what her heart feels? This book is a read alone, though a sequel to *The CEO silenced me with a kiss*

At the company's annual gala, the CEO announced that this year's top sales performer would receive a two-million-dollar year-end bonus. I was the top performer. However, my manager called me into his office the very next day and explained that the company was cutting costs and improving efficiency. As a result, my bonus had to be reduced. I initially assumed everyone's bonus was being cut. Then, I found out I was the only one getting shortchanged. Even worse, they handed my position to a useless coworker who could barely do the job. I understood everything immediately. 'So this is how it is. You're tossing me aside after you got what you wanted from me.' Fine. I stopped putting in any effort from that day forward. I clocked in, did the bare minimum, and watched the company slowly fall apart. Sales began to drop month after month. Even the major clients I had already secured began withdrawing their investments. That was when the CEO finally panicked. He showed up at my front door, begging me to fix things. I kicked the door open and looked down at him. "You think a garbage company like yours deserves my help?"

I walked into the Marxell Motors showroom with my girlfriend, Fleur Harper, and got straight to the point: I wanted to look at the SX. The salesman, Lenny Sloan, gave me a once-over, then acted like he hadn't heard a word. He pulled Fleur aside instead, all smiles. "You've got a great eye," he told her. "People are lining up just to put a deposit down on this one." I trailed along and cut in, frowning. "Can I take it for a test drive?" He didn't even look up. "This one's sixty-eight grand out the door. You sure you want to try it?" "I'm sure." He sighed like he was doing me a favor, then walked me around the car, dripping condescension the whole way. "A car to keep up appearances, sure, that's fine. Just don't get too full of yourself. It's seven hundred a month on the financing. You sure you can keep that up?" I kept my face flat and didn't answer. He leaned in and dropped his voice. "Real talk, man, what do you even do for work? Fresh out of school and already buying a luxury car?" I fired back with a question about the trim specs. He waved me off. "Not bad, you actually did your homework. But I already sent the details to your girl. Go hash it out with her." I swallowed my anger, finished negotiating the price, and put down the deposit. A week later, Fleur got a message: the dealership wanted her to come pick up the car. I called the dealership to ask what was going on. The man on the other end didn't bother hiding his contempt. "That deposit—who knows whose money that really was. You're wearing five-dollar canvas sneakers. No way you can afford an SX. Whoever's footing the bill gets the call to come pick it up. Problem?" No problem at all. After all, I was just a mystery shopper sent from corporate.

"I am more than just a CEO nextdoor. I am more than just your boss. I am your lover." Anna Jones' life became miserable when she was kicked out of the restaurant she was working at after having an altercation with a rude customer. Thankfully, her best friend since birth, Emily Smith, is always there to save her ass. She contacted a friend of hers to find Anna a job opportunity. However, just before the job opportunity arrives, Anna has an unfateful encounter with a stone-cold man living next door, who happened to have accidentally knocked her to the ground, left her, and did not even bother to say sorry. After accepting the job opportunity and testing her luck in the interview, will Anna continue to pursue work if she finds out that the man she got bumped with, the man who is rude, and is nonchalant, and is living just next door, is going to be her boss? Anna will venture into a vast array of emotions, test her decision-making, and find out to what extent she is willing to hold a grudge knowing that her soon-to-be boss, her most hated person in the world, will unexpectedly fall in love with her.

“Relax. It was meaningless. It didn’t mean a thing.” Three years. That’s how long Lena Carter loved Evan Brooks—three years of loyalty, late nights, and believing she was building a future with him. Until she finds him in a hotel suite bathroom, hands braced against marble, whispering excuses while her cousin—and closest friend—fixes her lipstick in the mirror. All this happens during Lena’s promotion celebration. Lena should be home, crying into cheap wine and shattered dreams. Instead, she’s stranded on a quiet Los Angeles street at midnight, phone dead, heels in hand, with a group of drunk men circling closer than comfort allows. Then a black luxury sedan pulls up. The man who steps out wears a tailored suit, calm eyes, and an authority that makes the street go silent. Mason Hart. Billionaire. Tech CEO. And—unknown to him—the elusive owner of the company where Lena works as an executive assistant two floors below the C-suite. He offers her a ride. She hesitates. She takes it. That single decision rewrites her life. Mason doesn’t mix business with emotions. He doesn’t date employees. And he definitely doesn’t rescue strangers with haunted eyes. But Lena’s quiet strength, the way she refuses pity, the way pain sharpens her instead of breaking her—it gets under his skin. Lena just wants to forget the man who betrayed her. Mason offers distraction. Protection. Desire without promises. But Evan refuses to let go, spreading lies and suddenly desperate to “fix things.” Her cousin is determined to destroy what little Lena has left. And the closer Lena grows to the powerful CEO who signs her company’s paychecks, the more dangerous her heart becomes. Because falling for a billionaire who doesn’t believe in love might hurt worse than betrayal.

It was only meant to be a one-time, one-night solution to ONE problem. Okay, that's a lie. There are two problems: #1) I'm broke. Through no fault of my own, other than I fell down a rabbit hole so deep, I'm now buried in my sister's debt—with my name, Nikki St. Claire, stamped across it. #2) I honestly need a reprieve from my overly mundane, personal life. So when I stumble upon a highly exclusive and extremely secretive auction, I'm both intrigued and potentially saved, given I've left no "box" of what I'll do unchecked on the interview questionnaire, which exponentially increases the reserve that's set on me. Only thing is… The man who buys me turns out to be Jameson Richards. A drool-worthy billionaire bachelor. Also… My boss. How we got this tangled up in each other is a story unto itself. What we do once I accept his one-night contract is a tale riddled with lust and love.