doce

Business as usual. The whole cliché that giant businesses instill in the minds of its constituents. But like the business industry, business as usual also happens in real life.

"Team, our current standing is not what I would call as ideal. Were at the bottom three out of fifteen teams in this account. I know you may think that this is not important but there's a lot at stake. If we manage to raise our scores, we'll have the ability to choose the schedules we prefer the moment that we bid for shifts. You'd have the best option for day-offs. There's also an incentive scheme for the team with the highest attained scores for this month. Some cash we can use for team buildings and all that. If you are interested, I can definitely help you where you need to be."

Joanne raised her hand.

"Yes." Sari looked at her, in her poker face.

"TL, what do we do to achieve those scores?"

"Well, there are five different KPI's you all need to pass. Attendance, surveys, adjustments, repeat calls and of co