“I am calm, sir,” Teresa said evenly, pressing her headset tighter to her ear. “But shouting won’t speed up the process.”The man on the other end of the line was practically foaming, accusing the finance team of theft, incompetence, and everything in between. His voice, loud and jagged, buzzed through her headset like static on a broken radio.“I’ve been on hold for twenty damn minutes!” he barked.“And now you’re speaking to the right department,” she replied, her tone cool as steel. “I just need your reference number to assist you.”“I don’t have a damn reference number!”Of course you don’t.Teresa muted her mic for half a second and sighed. The shrill cry of the answering machine echoed again behind her, like a chorus of chaos. Her fingers danced across the keyboard, her long nails clicking rhythmically as she pulled up the day’s fourth overdue report. Her eyes burned, dry from hours of screen glare and stress.“Sir,” she said, voice clipped but professional, “please hold while I
Last Updated : 2025-11-19 Read more