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How To Fix Common Issues With E Readers Kobo?

Sideloading issues, battery life draining fast, or library syncing errors after an update—if my Kobo Glo HD is glitching, what helps other owners troubleshoot their e-readers?
2025-05-15 04:20:45
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10 Answers

Best Answer
Angie Janes Smith
Angie Janes Smith
The common issues with Kobo can be fixed by turning off the device and rebooting (hold the power button down for 20 seconds or so). The little hole on the back of the device, under the stereo speakers, uses a paperclip to press the little reset button (usually frozen screens can be fixed this way). Also, problem syncing often resolves itself if you disconnect from Wi-Fi in settings, then immediately go back and re-connect to sync. I went back and picked up my Kobo the other day after reading 'Accidentally Marked By The Alpha King', a free werewolf romance for our subscribers, and download to read offline worked a dream (as it did the first time).
2026-08-05
Maxwell
Maxwell
I love my Kobo eReaders, but like any piece of technology, there can be the odd problem. My main issue with my Kobo has been when it won’t turn on, which is very annoying! I have found that this is probably because the battery has been completely drained, so I just plug it in to charge for 30 minutes or so. If this doesn’t work, then I perform a hard reset by holding the power button down for 20-30 seconds. A common problem that I have come across is syncing problems with the Kobo store. The main reason for this is an unstable Wi-Fi connection or an unsigned out Kobo account. To solve this issue, I simply sign out and then straight back in again.

However, another problem that often causes me to put down my eReader is when it freezes in the middle of reading a book. Usually, this can be fixed by updating the software, as I’ve noticed that most of the bugs in the eReader are fixed in the most up-to-date versions. Occasionally, there are problems with the screen that can’t be fixed by updating the software. Ghosting or unresponsive touch can be solved by changing the screen’s refresh rate in the eReader’s settings. If that doesn’t work, I try to perform a soft restart of the eReader, and if that doesn’t work, I suspect physical damage and contact Kobo support. Lastly, there are times when my eReader is just too slow to read comfortably. After some research, I found out that deleting unused files and getting rid of books that I no longer read can help solve this problem. So, in summary, updating the software and taking good care of storage space of my eReader helps to solve most of the problems that occur with my Kobo.
2025-05-18
Reid
Reid
For years I have been using a Kobo eReader. Mostly it works perfectly, but there are a few problems that occur quite regularly. First of all, my Kobo sometimes freezes. If this happens, I usually do a soft reset by holding the power button for about 20 seconds. In some cases I even have to do a full reset to the factory settings, but I make sure to back up my books first. Another problem is that my Kobo works very slowly when the storage is nearly full. After deleting some unused books, or even after transferring them to my computer, the Kobo works quickly again. Every now and then I also have problems with the Wi-Fi connection. I have found that a restart of my router helps in these cases, but forgetting the network on the Kobo and reconnecting to it a few minutes later also solves the problem. And if the screen of my Kobo does not react to a touch any more, after cleaning it with a microfiber cloth (gently!) all is well again.
2025-05-18
Nevaeh
Nevaeh
Over the years I have experienced a few problems with my Kobo eReaders but I have found ways to fix them. Most of the time my Kobo will not charge, I have found that this is most often caused by a problem with the charging cable or adapter, so first I check these to make sure they are working correctly. If they appear to be functioning correctly then I try to charge my Kobo from a different power source or using a different USB port. Occasionally the problem can be with the charging port on the eReader and this can be cleaned with a soft brush to remove any dust etc that may have got into the port.

Freezing can occur too, when the reader is unresponsive. A soft reset by holding the power button for a few seconds sorts this out. When a complete reset is required to sort more serious problems I perform a factory reset of my Kobo. I do make sure that I have a complete back up of content first though to avoid any major losses. Also making sure that the software is up to date on the Kobo ereader prevents many problems on the device. Screen malfunctions can be sorted by altering the refresh rate and occasionally just giving it a clean with a microfiber cloth. Any problems with Wi-Fi connection can be sorted by a simple restart of the router and reconnecting to the Kobo's Wi-Fi network.
2025-05-19
Minionmonkey94
Minionmonkey94
Over time the touchscreen’s accuracy can ‘drift’ – this can be particularly noticeable if you use a screen protector. If you find you have to press the screen repeatedly in order to change page etc. then try to re-calibrate the screen’s touch sensitivity. This is a ‘hidden’ option within your device’s Settings – go to Settings > Device information and then tap the middle of the screen five times in quick succession. You’ll then be presented with a touch-sensitive screen to follow the on-screen prompts to tap within the outlined circles etc. to re-calibrate the touch screen. This can make a big difference to how you use your e-Reader and just remember that the screen is pretty durable on its own so there’s no real need for a protective screen and instead just use a good quality case with a soft cover.
2026-07-31

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