Toyota Production System: Beyond Large-scale Production

I, Lilian Newton, am the top luxury goods repair specialist. 90 percent of the store's revenue comes from me. Three years on the job, I turn a little shop that nearly goes bankrupt into a nationwide chain. Just because I am two minutes late to work, the new manager locks the front door and plans to take the staff on a trip. I ask her why I was not informed. She scoffs and says, "The capable should do more work. We are going on a trip. You stay behind to work overtime. If you can't handle it, then get lost!" I laugh in exasperation and call my husband right away. "I hear you're planning to fire me. Is that it?"

My father was a senior HR executive. He used KPIs to define my life. "Rank top ten in your grade, and I'll give you a B, with a bonus of 250 dollars. "Place in a state-level competition, and you'll get an A, with a bonus of 500. "If your SAT score hits Ivy-level, I'll give you an S+ and a 5,000-dollar year-end bonus." I studied as if my life depended on it, and in the end, I got the acceptance letter. My father slapped a contract down in front of me instead. "Congratulations on onboarding into the next phase. Starting today, your allowance will be structured as base salary plus performance plus attendance bonus. "Base pay is 250 dollars a month, enough to keep you from starving. "To prepare you for a high-pressure work environment, I’ll conduct random inspections. Fail, and your pay gets docked." When I ran a 104°F fever, he cut my attendance bonus, saying my physical resilience didn't meet standards. When I forgot to submit a weekly report because I was buried in schoolwork, he froze all my money. To stay alive, I went behind his back and sold blood at the hospital. At the end of the semester, I held my transcript and scholarship certificate, thinking I had finally earned the highest rating. But my father looked at me without a trace of warmth. "Your S+ bonus has been reallocated. The company decided to invest it in your brother, Harry. He has more potential." I looked at the 100-dollar "consolation prize" he handed me and laughed. So in his company, I didn't even qualify as an "outstanding employee."

A contract is desperately needed for the company to close the deal on a project, so I head over to the administrative department to lodge a request for printing paper. However, the administrative employee, Lydia Reed, slaps on an arrogant expression. "In order to prevent bottom feeders like you from taking advantage of the company by stealing the company's resources, the company's rulebook has already stated that you must bring your own paper to work!" I just point at the pile of boxes containing A4 paper behind Lydia before asking coldly, "Then who are those resources meant for?" Lydia rolls her eyes at me. "Well, they are meant for people who truly are worthy of this company's resources, duh! "You're just a meager project manager who keeps asking for money without making any contributions at all, so you can forget about getting your hands on anything that belongs to the company!" I nod in return. After leaving the department, I dial a number. "I'm sorry, Mr. Cross. It seems that we shall not be participating in the 200-million-dollar bid after all."

At the annual company banquet, the boss had the tables and chairs from the logistics department removed, leaving only a stainless steel dog bowl in the center of the stage. "Logistics is just the company's watchdog," he said coldly. "Since when do watchdogs sit at the table and eat?" The top sales champion laughed as he dumped leftovers into the bowl. The boss casually slipped a black garbage bag over my shoulders. "From now on, you're the company's living trash can. Catch it properly." Laughter erupted across the room. Amid the jeers, I silently tightened my grip on the universal access card in my hand. What they didn't know was that the building's special approvals for water and electricity—and all its property management connections—were maintained by this very "dog face" of mine. I tossed my ID badge into the dog bowl and turned to leave. Let's see how long you last once the new year passes—without logistics there to hold everything together.

My mother was a veteran HR director, so she built a performance scorecard for my entire childhood. A perfect test score earned me ten minutes on my phone. Finishing first in school earned me a milkshake. Whatever I wanted, I had to earn with grades. After I entered Crestmont Institute of Technology, I spent three straight years at the top of my program. According to her rules, that was worth one thousand dollars. When I came home, she tossed a single dollar bill at me. "So what if you're still first? Your GPA has slipped by a tenth of a point every year. You have the nerve to ask for a reward?" Beside her, my brother lounged with the keys to his new Hawthorne sedan spinning around one finger. My stomach sank. "When I got into Crestmont Tech, you said I wasn't valedictorian, so all I deserved was a used scooter. "Why does he get a new car for barely making it into community college..." Mom's eyes flashed. "You and Tyler are completely different. "He went from having no chance at college to getting accepted somewhere. That's progress. You're moving backward. "Since you've chosen to coast, I'm cutting off your living expenses next semester. We only invest resources in people who improve. "Raise your GPA by finals, then come trade your grades for money." I walked outside without another word and made a call. "You really are me, ten years from now. You were right. Her performance system only applies to me." Future me answered calmly. "Tomorrow, sell the artwork Dad left you. Three of the pieces are genuine old masters. "Put every dollar into your research project. No matter what anyone says, don't abandon it. That project is your way into Crestmont's tech elite. "Let this family lose a future multimillionaire over one thousand dollars."

My boss, Grant Conner, tells me that since the company has doubled its sales performance this year, he'll make sure to reward me nicely. I'm filled with anticipation, thinking that perhaps it's time he's giving me a raise. When everyone's having dinner at the year-end party, they are all discussing how much they'll get for the year-end bonus. "Allow me to toast to you, Shania!" Clare Randall, an intern who has joined the company for a month, shakily stands up to her feet while holding a full glass of red wine. Her cheeks were flushed. She was clearly drunk. "I feel so lucky, Shania! I'm just a fresh grad who doesn't know anything at all, and yet my boss has given me a six-thousand-dollar base salary! On top of that, I even get to learn from a wonderful mentor like you…" My hand trembles violently at Clare's words, almost resulting in me spilling juice all over the table. I've been working at this company for five years, and yet I've never received a raise before. But Clare's salary is twice my salary even though she's just joined!