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55-Hosting II

Like a diligent kid, I sat listening to Diana as she explained the general rules that I needed to know about hosting. She went ahead in a jovial manner,

"You must always remember some basic things,

Smile and be polite.

Be polite but confident and positive.

Never show your emotions on your face.

Compliment the guest but never overdo it.

Never offend the guest.

The guest is the king. If the guest is rude and is being a jerk, apologize!

Always be focused on guest needs.

Answer guest queries promptly in precise words."

Diana finished as she counted the eight rules with her fingers.

"I understand. What if the customer is deliberately trying to give you a hard time?" I asked, rubbing my chin. I can't help but get the feeling that the Chairman is doing this to give me a hard time.

"Oh, it's nothing uncommon. All these white collars and elites are born with arrogance and temper. Say, for example, they ordered a sidecar, but, when it is brought, they would simply deny ordering it or may even s
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