"You're not the head of household?" The staff member's frown deepened, impatience creeping into his tone."Well, that complicates things. You'll need to speak with my colleague to understand the process first. Explaining everything would take too long, and we've got a long line behind you," he added. It was the weekend, and the crowd behind Marisol stretched quite a long way.Given the number of documents she needed to replace and her unfamiliarity with the process, Marisol had no choice but to turn to the information counter. The new staff member who was designated for inquiries was far more patient. She began, "Ms. Speight, given your situation, the first step is to replace your proof of residency. With all the required documents prepared, it typically takes five working days."However, since you're not listed as the head of household, you'll need to provide their ID. If they can't be present in person, you'll need a signed authorization letter from them, along with supporting
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