My desk is covered in little cards with lines that stop me from rushing into snark or indifference. One of my favorites is Brené Brown’s: "Empathy is simply listening, holding space, withholding judgment, emotionally connecting, and communicating that incredibly healing message of 'You are not alone'." I tape that next to my monitor because it reminds me empathy starts with presence, not advice. Viktor Frankl’s line from 'Man's Search for Meaning' also lives in my notebook: "Between stimulus and response there is a space. In that space is our power to choose our response." Reading that slows me down—literally—so I can notice my own feelings before I react.
I practice this by naming emotions out loud in private, doing a quick breath, and asking myself what's underneath the impulse. Maya Angelou’s, "People will forget what you said... but they will never forget how you made them feel," keeps me honest about the impact of tone and silence. I find that combining self-awareness with these quotes helps me move from performative sympathy to real connection. Little reminders, repeated, shape my everyday patience, and I like how these words keep me more human.