Daniel Goleman Emotional Intelligence

On the day I go to the car dealership to pick up my car, I'm told that the previous salesperson has resigned, so a different salesperson will attend to me. Yet the first thing the salesperson does is say that I paid too little for the car and demand that I pay more to make up the difference. "The other salesperson is truly an idiot. How could he sell a car for 300 thousand dollars in cash? It's no wonder he got chewed out and quit. If you want to take the car, you'll have to switch to a five-year loan with an interest rate of 12%." I'm rendered speechless as he blatantly tries to extort me. "I've already paid and signed the sales contract. You're breaching the contract!" The salesperson scoffs. "So what? The car is with us anyway. If you're not going to pay the difference, don't even think of taking the car with you!" I can't help but chuckle. I calmly pull my phone out of my suit pocket. "Walter, place Mr. Paul Roland's loan application on hold for now. He's earning big bucks for his business. It seems like he doesn't need it anymore."

I was in the late stages of kidney failure, but my husband, Calvin Quayle, gave the kidney that was the best match for me to my younger sister, Louella Lassiter. The doctor urged me to wait for another donor, but I refused. I checked out of the hospital early. I had stopped caring long ago. What was even the point of fighting anymore? I transferred all the assets I'd accumulated over the years to Louella, finally pleasing Mom and Dad. I didn't even get mad when Calvin hovered over Louella like he was some kind of devoted nurse. Instead, I told him to take good care of her. And when my son, Nathan Quayle, said he wanted Louella to be his mom? I smiled and said yes. They got exactly what they wanted, so why were they suddenly regretting it now?

On the day I attend the centennial celebration of my alma mater, I encounter my first love, Victor Whitmore. After he delivers a speech as an alumni representative, he publicly presents me with a diamond ring. "Back then, you said you wanted to use your 'Wild Roses' design to make me a wedding ring. Now it's my turn to propose. Claire Webb, will you marry me?" The auditorium erupts in excitement. Everyone waits for me to nod tearfully in agreement. After all, I once pursued Victor with such passion that it shocked the entire school. However, everyone has forgotten something. Back then, I was accused of plagiarizing Emma Palmer's work for my graduation project. Victor knew the truth, yet he slandered me as the plagiarizer. At the press conference, as the brand representative, he announced that they would cease collaboration with me and called for me to be blacklisted across the industry. On the very day my reputation was ruined, I moved abroad. Now that I'm back, his close friend keeps advising me. "He's been waiting for you all these years. Even though you embarrassed him back then, you're still the one in his heart. "He even made a scene at the principal's office just to get your graduation certificate. Claire, he truly loves you."

My sister-in-law keeps calling me a deadbeat, swearing I just drift around in slides with an iced drink glued to my hand. She's always stirring things up at home, running her mouth about me to my wife day after day. What she doesn't get is that this is just how landlords in Galanor roll.

On Christmas Eve, my six-year-old, Yule, was dying from cancer, and all he wanted was a gift from his dad dressed as Santa. I called Peter, my husband, begging him to come. His reply? "Can you stop blowing up my phone? I don't have time for this! I'm helping Tracey find Puffy. Do you know how upset she is?" Oh, Tracey. His first love. And Puffy? Her dog. I told him Yule might not make it through the night. His response? A straight-up dagger: "Don't act like this isn't your fault, Freya. If Yule hadn't kicked Puffy, none of this would've happened. Tomorrow, make sure he apologizes to Tracey." Then he hung up. That night, I sat with Yule, crying as I helped him celebrate his last Christmas. By morning, Peter's social medias were still full of posts about that freaking dog. Mine? Yule's obituary. Ten years of marriage, gone.

After working overtime for half a month straight, I finally secured a contract worth more than ten million, saving the company from the brink of collapse. My boss, Richard Gray, was overjoyed. At the celebration party, he called me the pillar of the company and announced that he would reward me with a bonus. However, when the end of the month came, and I opened my payslip, I froze. Negative 250 dollars. A negative commission? I actually owed the company 250 dollars? I immediately called the finance department, asking if there was a mistake on my payslip. They replied, "No mistake. This is the cost calculation formula that Mr. Gray personally instructed us to use. He said you'd understand once you saw it." I went straight to Richard for an explanation. He laughed. "The contract that you signed, after factoring in the concessions, upfront resources, and hidden expenses, left the company with a net loss of 150 thousand. Since the loss was due to your personal decisions, you're responsible for five percent. That totals to 7500. "Considering how hard you worked, we deducted it from your base salary first. But your salary wasn't enough, so you still owe the company 250. Don't worry. The company treats its employees well. We'll write that off." Soon after, he awarded 100 thousand dollars to the newly arrived intern. I watched the newcomer, probably connected to Richard, cheerfully treat the entire company to dinner with her bonus, and something inside me just snapped. From that day onward, I did the bare minimum. I clocked in. I clocked out. Nothing more. Later, when a critical project went catastrophically wrong and the company faced a colossal compensation demand, Richard came begging me to fix it. I just smiled and said, "Sorry, Mr. Gray. I've already resigned. If there are any problems, you can ask the intern who got the 100 thousand dollar bonus to handle it."

The hotel called, politely reminding me that the condoms used last night were unpaid and had been charged to my membership card. I was stunned. I'd been working late until midnight and hadn't set foot in any hotel. I confronted my husband, the only person who knew my card code. Nathan Phelps looked at me, bewildered. "Honey, that hotel costs over $10,000 a night. I'd never go there. It's probably a system error. Someone must have mistyped the card number. I'll file a complaint tomorrow." Unconvinced, I called my best friend, who managed the hotel. "Tracy, check who Nathan was with at the hotel last night. I'm catching him red-handed."

I was finally pregnant after three years of marriage. I was going to head to where my husband works with a lunchbox in my hand to tell him the good news. But I ended up being mistaken as a mistress by his secretary. She dumped the food I had prepared on my head, stripped my clothes off, and continued to hit me until I had a miscarriage. “You’re just a servant. How dare you seduce Mr. Gates and bear his child? “Today, I’ll make sure you suffer the consequences of being a mistress!” She then went to my husband asking for a reward. “Mr. Gates, I took care of a servant who wanted to seduce you. How are you going to reward me?”

While traveling overseas with my family, a sudden flood hit. My fiancé slung my sister Joan over his back because her legs were weak, and ran for safety. My parents didn't have time for me, but they still remembered to grab the parrot they had just bought for Joan. All of them flew home overnight and even posted in the family group chat about how lucky everyone was to survive. But… They forgot something. I was still trapped in the flood, alone and helpless. When I woke up, I called my mentor without hesitation. "Dr. Jackson, I've decided to go with you and join Doctors Without Borders. I'm never coming back."

On Halloween night, an accident struck the haunted house attraction. The children and I were trapped in a pitch-black room, while the staff outside spoke without the slightest urgency. “At this hour, the repair workers have already gone home. If you want them to come back, you’ll have to pay an extra thirty thousand in overtime. “If you’re unwilling, then stay inside for the night.” I begged them to call the repair worker first. We had been in the sealed space for too long, and one boy with heart issues was struggling to breathe. But the staff member only scoffed. “That’s got nothing to do with me. He’s not my kid. Either pay, or sit quietly.” Yet later, outside the emergency room, that same woman knelt on the floor in tears, begging the doctors to save her own child…