FRAMED (THE PAYBACK)
Spencer cleared his throat and asked, "Young lady, if you are aware that no refunds are permitted, why did you mention it?"
Blair took a deep breath and explained, "Sir, I mean no disrespect; however, when you indicated your desire to return an item, I was uncertain of your intent. Many customers request refunds after their purchases, which is not permitted under our policy. As I stated earlier, you may exchange your item."
"I understand now, although I initially believed the refund option was available because you mentioned it," Spencer replied.
“That is understandable, sir. May I please see the pair of shoes?" Blair requested.
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