How Does Service Excellence: The Customer Relations Strategy For Health Care Improve Patient Care?

When a brutal car crash leaves curvy nurse Lila Monroe fighting for her life, the last person she expects to become her savior is the hospital’s most brilliant — and dangerously handsome — trauma surgeon, Dr. Ethan Black. From the moment Ethan lays eyes on Lila’s full, voluptuous body, he’s obsessed. Her soft caramel skin, heavy breasts, wide hips, and thick thighs awaken something primal in him. Rules be damned. He will protect her. He will claim her. And he will worship every inch of her curves until she finally believes she’s utterly irresistible. But their forbidden passion ignites more than desire. A deadly hit-and-run turns into targeted threats, and someone wants Lila silenced forever. As secrets from Ethan’s powerful family surface, the hunter becomes the hunted. In a world of hospital corruption, jealousy, and dark danger, can Ethan’s intense love and dominant touch save the woman who has completely ruined him for anyone else? A scorching forbidden romance packed with steamy body worship, heart-pounding suspense, and raw passion.

After giving birth, I underwent body restoration surgery, but I never expected that the doctor would turn out to be my student's...

My mom ran a clinic her whole life, charging just five dollars for cold medicine. After I took over the clinic, I followed her teachings closely, doing my best to care for the folks in our community. However, after I charged an influencer 30 dollars for medication, I got blasted online as a scam clinic that was out to rob people blind. The entire town showed up at my door, young and old alike, demanding I return the 'overcharged' fees. I gave them exactly what they wanted and refunded every penny before shutting down the clinic for good. "There you go, just like you wanted. The clinic's closed. From now on, if you've got health concerns, feel free to drive 30 miles to the county hospital for consultation. I wish you all good health." The very next day, they were back at my door again. Only this time, they were begging me to reopen.

“Dr. Carter… I don’t know why, but I feel a little dizzy. I think I should go back…” I had drunk some red wine in the head of surgery’s office, and, for some reason, my body started feeling unwell. “Don’t rush off,” Dr. Carter replied with an expression I could not recognize. Then, he pushed me onto the couch. “It’s not often I get a chance to get close to the prettiest nurse in the hospital.” I could not respond.

On my first night shift at the new hospital, I saw my newlywed husband, Nathan Lloyd. He was supposed to be on a business trip. He was kneeling at the operating room entrance while a pregnant woman in labor was lying on the emergency bed beside him, experiencing heavy bleeding. Nathan gripped my hand, his pleading cries echoing in my ears, "Doctor, I beg you to save her!"

Emma Young's childhood friend, Samuel Wright, is currently interning in my hospital. Even though he has misdiagnosed a patient, he remains arrogant and haughty. I personally drag him over to apologize to the patient and his family. On top of that, I request that Samuel reflect on his behavior at the hospital assembly. Samuel vents everything to Emma, only to get berated by her in return. "You're the one screwing up, and yet you still have the gall to complain about Michael? If you make this sort of mistake one more time, you're out!" Emma's reaction delights me. I'm relieved to see that she's a very logical person who doesn't show favoritism to Samuel just because of their old bond. I maintain my strictness around Samuel at work so that I can help him become an outstanding doctor. But one day, the police seek me out as soon as I'm done with an extremely difficult surgery. "Someone has reported you for medical malpractice. Please cooperate with our investigation." The enraged family members have me surrounded soon enough. "So, you're the quack who's responsible for my son's death!" Meanwhile, Emma has an arm wrapped around Samuel. Her gaze is icy the whole time. "It seems that we'll be having a new hospital director soon."