FUBU
"I wanna say, the customer was asking for an adjustment. Maybe from a charge they weren't expecting? And that they're credit score made them ineligible for any adjustments. The representative did offer to adjust the Premium Plan maybe to something lower but the customer declined. Is that correct?"
"Alright. Let's all give a round of applause to Travis."
And we all did.
"That is how you can minimize your after call works. These are called abbreviations, we can give you set of abbreviations you can use. Ones that are easy to understand. You should also use your sticky notes to create templated notes, type while listening to them, take note of everything. Do not just stare at your screen while
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